Returns & Exchanges
At Rosier Foods, we take pride in the quality of our gourmet products; if your order arrives damaged or incorrect, we are committed to making it right through our streamlined exchange process.
Report the Issue
Contact our support team within 48 hours of delivery with your order number and clear photos of any damaged or incorrect items.
Verification Process
Our quality assurance team will review your claim and the provided documentation to approve the replacement or refund within 2 business days.
Packaging for Return
If a return is requested, ensure the food items are sealed in their original packaging and placed securely back into the shipping box.
Resolution
Once approved, we will either dispatch a fresh replacement at no extra cost or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing